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THINK.CHANGE.DO Social media strategy and governance Gaps, risks and opportunities September 2011 AUSTRALIAN Center FOR PUBLIC COMMUNICATION Jim MacNamara PhD, FAME, CPM, FP RIA, FAME contents Executive
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How to fill out a social media strategy:

01
Define your goals and objectives: Determine what you want to achieve through your social media efforts. Whether it's increasing brand awareness, driving website traffic, or generating leads, having clear goals will guide your strategy.
02
Identify your target audience: Understand who your target audience is and what platforms they are active on. This will help you tailor your content and approach to reach the right people.
03
Conduct a social media audit: Evaluate your current social media presence and performance. Review metrics such as engagement, reach, and follower growth to identify areas of improvement and opportunities.
04
Choose the appropriate platforms: Based on your target audience and goals, select the social media platforms that align with your brand and objectives. Focus on platforms where your audience is most active and where you can create meaningful engagement.
05
Craft your brand voice and messaging: Develop a consistent brand voice that resonates with your audience. Create key messages that convey your brand values and benefits to your target audience.
06
Create a content strategy: Plan your content calendar and determine the type of content you will create and share. Consider a mix of educational, entertaining, and promotional content to keep your audience engaged. Include a variety of formats such as videos, images, and blog posts to cater to different preferences.
07
Engage with your audience: Social media is not just about broadcasting your message, but also about building relationships. Respond to comments, messages, and mentions in a timely and authentic manner. Engaging with your audience will help foster loyalty and trust.
08
Monitor and analyze your results: Regularly track the performance of your social media efforts. Measure key metrics, such as reach, engagement, conversions, and website traffic, to assess the effectiveness of your strategy. Use these insights to adjust and optimize your approach.

Who needs a social media strategy:

01
Businesses: Regardless of their size or industry, businesses can benefit from a well-planned social media strategy. It helps them reach and engage with their target audience, increase brand visibility, and drive conversions.
02
Influencers: Individuals who want to build their personal brand or establish themselves as experts in their field can leverage social media as a powerful tool. A strategy helps them grow their audience, create valuable content, and monetize their influence.
03
Non-profit organizations: Social media strategies are crucial for non-profits to raise awareness about their cause, attract volunteers, and secure donations. By effectively utilizing social media platforms, they can amplify their message and engage with their supporters.
04
Individuals: Even individuals who are not in business can benefit from having a social media strategy. Whether it's to showcase their talents, share their hobbies, or connect with like-minded individuals, a strategy helps them reach their objectives and build an online presence.
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A social media strategy is a plan that outlines the goals, tactics, and content to be used on social media platforms in order to achieve specific objectives such as increasing brand awareness, driving traffic to a website, or generating leads.
There is no specific requirement to file a social media strategy. However, businesses and organizations that utilize social media as part of their marketing or communication efforts are encouraged to create and implement a social media strategy to ensure effective and cohesive messaging.
Filling out a social media strategy involves conducting a thorough analysis of the target audience, setting clear objectives, selecting appropriate social media platforms, defining key messages and content themes, outlining tactics and activities, establishing metrics to measure success, and continuously monitoring and adjusting the strategy as needed.
The purpose of a social media strategy is to guide the use of social media platforms in a structured and strategic manner. It helps businesses and organizations effectively engage with their target audience, build brand awareness, promote products or services, drive traffic to websites, foster customer loyalty, and achieve their overall marketing and communication objectives.
The specific information that must be included in a social media strategy may vary depending on the organization and its objectives. However, common components usually include target audience demographics, social media platforms to be used, content themes, key performance indicators (KPIs) to track success, messaging guidelines, and a content calendar.
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