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Document No: CAT Issue No: Issue 1 Issue Date: 16.07.15 Review Year: 2017 Responsibility / owner: CAT Prepared by: Mr M Jones, CAT Group Facilities Manager FINAL Complaints Procedure CONTENTS 1. INTRODUCTION
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How to fill out final complaints procedure:

01
Familiarize yourself with the final complaints procedure guidelines provided by the relevant organization or institution.
02
Read through the instructions carefully to understand the required steps and any supporting documents or evidence that may be needed.
03
Begin by gathering all relevant information and documentation related to your complaint, such as correspondence, receipts, or any other evidence supporting your case.
04
Follow the designated format or template provided by the organization, ensuring that you include all necessary details and provide a clear and concise description of your complaint.
05
Include any specific dates, times, or incidents relevant to your complaint, along with any names of individuals involved in the situation.
06
Be sure to communicate your desired outcome or resolution in a professional and respectful manner, explaining why you believe it is fair and appropriate.
07
Submit your completed complaints procedure form or document according to the provided instructions, making sure to include any additional supporting evidence or documentation as required.
08
Keep a copy of your completed form and any supporting evidence for your records.
09
Follow up with the relevant organization or institution if you do not receive a response within the designated timeframe, ensuring that you are aware of any further steps that may need to be taken.
10
Remain patient and professional throughout the process, understanding that the resolution of your complaint may take time.

Who needs the final complaints procedure:

01
Individuals who have experienced a problem or issue with a product, service, or institution.
02
Customers who have not received satisfactory resolution from previous complaints or attempts to resolve the issue.
03
Employees who wish to file a complaint against their employer.
04
Students who have encountered an issue with a school, college, or university.
05
Patients who have experienced problems or concerns with healthcare providers or medical facilities.
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Clients who have been treated unfairly or unethically by a professional or business.
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Anyone who believes they have been wronged or mistreated and wishes to seek a resolution or redress for their complaint.
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The final complaints procedure is the process for addressing and resolving complaints that have not been satisfactorily resolved through previous channels.
Anyone who has a complaint that has not been resolved through previous channels is required to file a final complaints procedure.
Final complaints procedures can usually be filled out by submitting a written complaint detailing the issue, the steps taken to address it, and the desired resolution.
The purpose of final complaints procedure is to provide a formal process for addressing and resolving complaints that have not been satisfactorily resolved through previous channels.
Final complaints procedures typically require information such as the nature of the complaint, steps taken to address it, and desired resolution.
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