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Scottish Breast Screening Program
Review of Service DeliveryResults of Initial Consultation
November 2011National Services Division
A Division of NHS National Services Scotland1
File Ref: K07Spec
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01
Start by providing your contact information and the date of the service delivery.
02
Clearly state the name of the service or product you received and specify the dates or timeframe during which it was delivered.
03
Include a brief description of your experience with the service delivery, highlighting both positive and negative aspects.
04
Evaluate the timeliness and efficiency of the delivery process, noting any delays or issues encountered.
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Assess the quality of the service or product received, considering factors such as reliability, functionality, and performance.
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If applicable, describe any difficulties or challenges you encountered during the service delivery and how they were resolved.
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Provide specific examples or anecdotes to support your evaluation and provide a more comprehensive review.
08
Rate your overall satisfaction with the service delivery on a scale or provide a summary of your experience.
09
Offer suggestions for improvement, if necessary, to help the service provider enhance their delivery process.
10
Finally, sign your review and indicate whether you would recommend the service delivery to others.
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