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Ah, one seven off the aides' helpline is a national toll-free service operating in Tanzania and providing up-to-date information on HIV×aids referrals and counseling to callers one seven AFIA aids helpline provides many types of counseling, although they can be divided into two main types which are service use counseling and preventative counseling the one seven AFIA AIDS helpline provides a wide range of information on HIV aids including voluntary counseling and testing prevention of mother-to-child transmission STDs relationships behavioral changes and possible avenues for treatment including antiretroviral therapy and rapid referrals free of charge to callers across the country all of these services are provided within the ten main types of counseling provided through a PA one seven individuals all over the country can call for free by dialing one seven to access free HIV×aids information counseling and referral services one important thing about the Akin one seven aids helpline is that all information is provided anonymously and confidentially to anyone regardless of age or sex however youth aged 14 to 24 represent on average about 70 to 80 percent of all callers responding to increasing demand of 1 1 7 AFIA aides helplines we are not operating for 12 hours starting from midday to midnight seven days a week however with time we are even thinking of expanding operational hours to 24 hours a day seven days a week objectively one seven obvious helplines has three main aims the first being dissemination of information through the telephone for the purpose of equipping individuals with the necessary knowledge to protect themselves from HIV×aids practice positive living if already HIV positive change behaviors encourage greater uptake of VCT and support Tanzanians and accessing and adherent at antiretroviral therapy another objective is to provide referrals to callers this component is designed to enable Tanzanians to maneuver through the complex network of HIV AIDS services and access the necessary information care and support services they need the helpline is all so amped and designed to provide ongoing counseling services here the helpline creates an enabling environment for those infected and affected by the virus to comes to terms with it manage undue stress find ongoing support through referrals realize their overall emotional well-being and change behaviors attitudes and perceptions at present one seven AVI AIDS helpline through the great support from Tanzania and communication regulatory authority has ten dedicated lines to serve the public all counselors are hooked to the hotline by means of a PA ABX and a telephone set fitted with a headset the PA bx is selected to support a typical call center with features including automatic call distribution of keeping call records and reporting call statistics information is recorded on two separate databases first all incoming call statistics such as call duration call time and Hall status are...
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