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Project Brie?NG for CST II Students (2013-2014) Welcome back! Key points: ? Exam is three papers + project dissertation ? Dissertation quarter of total marks! ? Two weeks to get project proposal accepted
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CST briefing lecture refers to a lecture or presentation conducted to provide information about the Customer Support Team (CST) and its operations.
There is no specific requirement to file CST briefing lecture. It is usually conducted by organizations or companies to educate their employees or new hires about the CST.
CST briefing lectures are organized and conducted by the organization or company. Attendees can simply attend the lecture and take notes or participate in any interactive sessions if available.
The purpose of CST briefing lecture is to provide information and orientation to the audience about the Customer Support Team (CST), its functions, processes, and any relevant updates or changes.
The information reported during a CST briefing lecture may include an overview of the CST's role, responsibilities, communication channels, escalation procedures, performance metrics, customer service guidelines, and any other relevant information deemed necessary by the organization.
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