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UNIVERSITY OF KANSAS Changing for Excellence Shared Service Centers KU Employee Satisfaction SurveyPurpose This employee satisfaction survey was performed in August 2012 prior to the implementation

How to fill out shared service centers

How to fill out shared service centers:

1. Identify the tasks that can be centralized: Start by assessing the different functions and processes within your organization that can be consolidated and standardized. This could include finance and accounting, HR, IT, procurement, and customer service.
2. Determine the scope of services: Define the specific services that will be provided by the shared service center. This could range from transactional tasks such as data entry and invoice processing to more complex activities like financial analysis or strategic HR planning.
3. Establish clear processes and procedures: Develop standardized processes and procedures to ensure consistency and efficiency in service delivery. Document these procedures and train the staff on how to execute them effectively.
4. Select suitable technology platforms: Choose the right technology platforms that can support the operations of the shared service center. This could include enterprise resource planning (ERP) systems, customer relationship management (CRM) software, or collaboration tools.
5. Recruit and train personnel: Hire and train staff members who are skilled in the specific functions and tasks that will be handled by the shared service center. Provide comprehensive training to ensure they have the necessary knowledge and skills to perform their roles effectively.
6. Establish performance metrics: Define clear performance metrics to monitor the effectiveness and efficiency of the shared service center. This could include metrics such as customer satisfaction, turnaround time, cost per transaction, or accuracy rates.
7. Implement robust governance and control mechanisms: Put in place strong governance and control mechanisms to ensure compliance with regulations and maintain data security. This could involve establishing access controls, regular audits, and quality assurance processes.

Who needs shared service centers:

1. Large organizations with multiple subsidiaries or business units: Shared service centers are particularly beneficial for large organizations with decentralized operations. By centralizing certain functions, they can achieve economies of scale, standardize processes, and improve efficiency.
2. Companies undergoing mergers or acquisitions: During mergers or acquisitions, organizations often have to integrate different systems, processes, and teams. Shared service centers can play a crucial role in harmonizing operations and driving synergies across the newly formed entity.
3. Businesses looking to reduce costs: Shared service centers offer cost savings by consolidating and streamlining operations. By eliminating duplications and optimizing resources, companies can achieve significant cost reduction while maintaining service quality.
4. Organizations seeking to improve service quality: Shared service centers can enhance service quality by leveraging specialized expertise and standardized processes. They allow for a dedicated focus on providing high-quality services and deliver consistent results across different departments or business units.
5. Companies aiming for process standardization: Shared service centers enable organizations to establish standardized processes and procedures. This not only improves consistency and accuracy but also facilitates better monitoring and control of operations.

In conclusion, filling out shared service centers involves identifying tasks for centralization, establishing processes, recruiting and training personnel, and implementing controls. Shared service centers are beneficial for large organizations, those undergoing mergers or acquisitions, entities looking to reduce costs or improve service quality, and businesses aiming for process standardization.

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