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Get the free Complaints Procedure Statement - Jan 2013 rev Jan 2016doc - west-borough kent sch

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West Borough Primary School COMPLAINTS POLICY Chair of Governors Mr T Barker Headteacher Mrs A Christensen Date agreed January 2013 Review date January 2016 This policy was approved by the Full Governing
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How to fill out complaints procedure statement?

01
Begin by providing your personal information, including your name, contact details, and any identification numbers or references relevant to the complaint.
02
Clearly state the nature of your complaint, specifying the issue, incident, or concern you are highlighting. Use concise and specific language to ensure clarity.
03
Describe the relevant details of the complaint, including dates, times, individuals involved, and any supporting documentation or evidence. Be as thorough as possible to provide a comprehensive account of the situation.
04
Include any attempts you may have made to resolve the issue before submitting the complaints procedure statement. This may involve previous discussions, correspondence, or actions taken to address the problem.
05
Outline the impact or consequences the complaint has had on you or others involved. This can help emphasize the significance of the issue and the need for resolution.
06
Clearly state your desired outcome or resolution for the complaint. Whether it is a refund, an apology, corrective action, or any other form of redress, make it explicit in your statement.

Who needs complaints procedure statement?

01
Individuals who have experienced a negative or unsatisfactory encounter with a product, service, or organization may need to submit a complaints procedure statement.
02
Customers who have received poor quality items, experienced issues with services they paid for, or encountered any form of misconduct or negligence may require a complaints procedure statement.
03
Employees who have faced unfair treatment, discrimination, harassment, or any other workplace-related grievances should also consider submitting a complaints procedure statement to ensure their concerns are heard and addressed.
04
Complaints procedure statements may also be necessary for individuals who have encountered difficulties with government agencies, non-profit organizations, or any other entity providing public services.
05
It is important for anyone seeking accountability, resolution, or action to fill out a complaints procedure statement to initiate the complaint process and formally document their concerns.
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