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HR POLICY AND PROCEDURES Section: D45 Title: Model School's General Complaints Policy Purpose: To provide a procedure for general complaints Operational contact: Schools nominated HR Officer, Human
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How to fill out general complaints - red:
01
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02
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03
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Be polite and professional throughout your complaint. It is important to remain calm and respectful, even if you are upset or frustrated. Keep in mind that being overly aggressive or rude may hinder the progress of your complaint and reduce the likelihood of a positive outcome.
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Provide your contact information. Make sure to include accurate contact details such as your name, phone number, and email address. This will enable the recipient of your complaint to easily reach out to you for further information or updates regarding the progress of the complaint.
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Submit your complaint using the appropriate channels. Find out the designated method for submitting complaints within the organization or company you are dealing with. This may involve completing an online form, sending an email, or mailing a physical letter. Follow the specified instructions to ensure your complaint is received and processed in a timely manner.
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