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CDE #31806Using Erlang to
Compare PSAPsphoto Kevin link Michael LaFond30 PUBLIC SAFETY COMMUNICATIONS,Ajanuary2012B,WWW.appoint.outcome center performance can be
predicted and preplanned using
models,
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Call centers or contact centers: Using erlang-c can help determine the number of agents or operators required to handle incoming calls based on expected call volumes and average call handling times. This ensures that customer service levels are maintained and wait times are minimized.
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In summary, individuals and organizations who deal with capacity planning, resource allocation, or demand forecasting can greatly benefit from using erlang-c to fill out formulas and make data-driven decisions.
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What is using erlang-c to?
Erlang-C is a mathematical formula used to calculate the number of call center agents needed to handle a given call load.
Who is required to file using erlang-c to?
Call center managers or analysts who need to determine the staffing levels required to handle incoming calls.
How to fill out using erlang-c to?
Input the call load, average handling time, and desired service level into the Erlang-C formula to calculate the number of agents needed.
What is the purpose of using erlang-c to?
The purpose of using Erlang-C is to accurately determine the number of call center agents needed to meet service level goals.
What information must be reported on using erlang-c to?
The call load, average handling time, and desired service level.
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