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DARE TO KNOW Dealing with Difficult People and Conversations TRAINING Handle the complainers, time suckers, loudmouths and emotional vampires in your workplace effectively Melbourne: 1 August Sydney:
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Dealing with difficult people refers to the act of managing interactions with individuals who may be challenging, uncooperative, or hostile in various situations.
Anyone who is involved in situations where they need to interact with difficult people may benefit from understanding how to effectively deal with them.
When dealing with difficult people, it is important to remain calm, communicate clearly, set boundaries, and seek assistance from a supervisor or HR if needed.
The purpose of dealing with difficult people is to minimize conflict, improve communication, and maintain productive relationships in challenging situations.
When reporting on dealing with difficult people, it is important to document the date, time, individuals involved, nature of the interaction, and any resolutions or outcomes.
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