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COMPLAINT AND FEEDBACK FORM Version 1 Implemented: December 2009 Review: July 2015 Approved by: CEO Distribution: Administration, Academic, Students STUDENT NUMBER: STUDENT GIVEN NAMES: CURRENT ADDRESS:
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How to fill out complaint and feedback form
How to fill out a complaint and feedback form:
01
Start by reading the instructions: Before filling out the form, carefully read the instructions provided. This will give you an understanding of the purpose and requirements of the form.
02
Provide your personal details: Begin by entering your personal information, such as your name, contact details, and any relevant identification numbers. This will help the organization identify and respond to your complaint or feedback.
03
Specify the nature of your complaint or feedback: Clearly and concisely describe the reason for your complaint or the feedback you wish to provide. Be specific and provide any relevant details or evidence that support your claim.
04
Include relevant dates and details: If your complaint or feedback pertains to a specific incident or transaction, ensure to mention the date, time, and any other relevant details. This will assist the organization in investigating and addressing the issue more effectively.
05
State your desired resolution: Indicate what you would like to achieve by submitting your complaint or feedback. Whether it is a desired outcome, a refund, an apology, or a suggestion for improvement, clearly express your expectations.
06
Attach supporting documentation if required: If there are any additional documents or evidence that support your complaint or feedback, make copies and attach them to the form. This could include receipts, invoices, photographs, or any other relevant materials.
07
Review and submit the form: Before finalizing the form, review all the information provided to ensure accuracy and completeness. Make any necessary revisions before submitting it as per the instructions provided.
Who needs complaint and feedback form?
01
Individuals with service-related complaints: If you have experienced poor service or encountered an issue with a particular product or service, a complaint and feedback form can be useful to voice your concerns and seek resolution.
02
Customers looking to provide feedback: Whether it's positive or negative, customers often wish to provide feedback to organizations to help them improve their products or services. A feedback form allows them to share their thoughts, suggestions, or appreciation.
03
Employees seeking to report workplace issues: Internal complaint and feedback forms are valuable tools for employees who want to report workplace issues such as harassment, discrimination, safety concerns, or unfair treatment. This allows the organization to address these problems promptly and appropriately.
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What is complaint and feedback form?
Complaint and feedback form is a document used to report grievances, suggestions, or concerns regarding a product, service, or organization.
Who is required to file complaint and feedback form?
Anyone who has a complaint or feedback to share is encouraged to file a complaint and feedback form.
How to fill out complaint and feedback form?
To fill out a complaint and feedback form, provide accurate and detailed information about the issue or feedback, along with contact information for follow-up purposes.
What is the purpose of complaint and feedback form?
The purpose of complaint and feedback form is to improve customer satisfaction, address issues promptly, and make necessary improvements.
What information must be reported on complaint and feedback form?
Information such as name, contact details, description of complaint or feedback, date of incident, and any supporting documentation should be reported on the form.
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