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FINANCIAL SERVICES GUIDE Version 5 1 May 2014 Your Adviser Richard Sherman Dover Authorized Representative Number: 340002 Reserve Financial Consulting Pty Ltd Dover Corporate Authorized Representative
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How to Fill Out a Financial Services Guide:

01
Start by gathering all the necessary information: Before filling out a financial services guide, make sure you have all the relevant information at hand. This may include details about your financial products or services, any disclosures or disclaimers required, and the contact information of the company or individual providing the guide.
02
Understand the purpose of the guide: The financial services guide is designed to provide clients or customers with important information about the financial products or services being offered. It should explain the nature and scope of the services, outline the fees and charges involved, and highlight any potential risks or conflicts of interest.
03
Begin with the introductory section: The financial services guide typically starts with an introduction that provides an overview of the company or individual offering the services. This section may include details about their qualifications, experience, licensing, and membership with relevant regulatory bodies.
04
Describe the services offered: Next, you should outline the specific financial services that are being provided. This may include investment management, insurance broking, financial planning, or any other services offered by the company. Clearly state what services are available and any limitations or restrictions that may apply.
05
Explain the fees and charges: Transparency is crucial when it comes to financial services. In this section, you should clearly explain the fees and charges associated with the services being offered. This may include details about commissions, hourly rates, ongoing management fees, or any other costs that clients may incur.
06
Disclose potential conflicts of interest: It's important to be transparent about any conflicts of interest that may impact the advice or recommendations given. If there are any affiliations or arrangements that could influence the services provided, make sure to disclose them in this section.
07
Outline the complaints and dispute resolution process: Clients should know how to address any concerns or complaints they may have. Provide information on the company's complaints handling procedures as well as any external dispute resolution schemes that may be available.
08
Include additional references and resources: If there are any relevant documents or resources that can further assist clients in understanding the financial services being offered, include them in an appendix or provide references for further reading.

Who Needs a Financial Services Guide:

01
Individuals seeking financial advice: Anyone who is considering or seeking financial advice or services should be provided with a financial services guide. This includes individuals who are looking for investment opportunities, insurance coverage, retirement planning, or general financial guidance.
02
Current clients or customers: Existing clients who may require an updated or revised financial services guide should also be provided with one. As financial circumstances, regulations, or company policies may change over time, it is important to keep clients informed and up to date.
03
Entities considering a business partnership: Companies or organizations considering entering into a business partnership with a financial services provider should review their financial services guide. This will help them assess the nature of the services being offered, understand the associated risks, and ensure compliance with regulatory requirements.
Note: It is important to consult with a legal or financial professional for specific guidance and to ensure compliance with any relevant laws and regulations. The information provided here is for general informational purposes only.
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A financial services guide is a document provided by financial service providers to inform their clients about the services offered, fees charged, and any conflicts of interest.
Financial service providers are required to file a financial services guide.
To fill out a financial services guide, the provider must include information on the services offered, fees, conflicts of interest, and how to make complaints.
The purpose of a financial services guide is to provide clients with important information about the services offered and fees charged by the provider.
A financial services guide must include details on the services offered, fees charged, conflicts of interest, how complaints are handled, and contact information for the provider.
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