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ORACLE DATA SHEET UPK PREBUILT CONTENT FOR: ORACLE UTILITIES CUSTOMER CARE AND BILLING 2.4.0 Oracles User Productivity Kit (UPK) is a collaborative content development platform that drives end user

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What is customer care and billing?

Customer care and billing refers to the process of managing and billing customers for the products or services provided by a company. It involves handling customer inquiries, resolving issues, and generating invoices for billing purposes.

Who is required to file customer care and billing?

Any company that provides products or services to customers and collects payments for those products or services is required to file customer care and billing.

How to fill out customer care and billing?

To fill out customer care and billing, the company needs to gather all relevant customer information, including purchase details, payment records, and contact information. The company's billing software or system is then used to generate invoices based on this information.

What is the purpose of customer care and billing?

The purpose of customer care and billing is to ensure effective management of customer accounts, provide prompt and accurate billing, and maintain a positive customer relationship. It helps companies track payments, resolve disputes, and ensure timely collection of revenue.

What information must be reported on customer care and billing?

Customer care and billing reports typically include customer details such as name, address, contact information, product or service details, billing period, total amount due, and any other relevant transactional information.

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