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My name is Veronica gang I am the vice president of gangs enterprises, and it's a plumbing supply wholesaler, and we specialize in plumbing repair parts and its family-owned and operated since 1973 my mom and dad started the business as a repair business, and they had one truck my dad and my mom picking up the phone Veronica to cover more of the operations she found eclipse we were in the market looking for a program and when we saw this you know we were very excited about it, and we figure late this is the one this is a program that is going to be able to help us we don't have to be on top of every order it's going to be easy this is exactly what we need, and eventually we got it everybody came on board and learned the program we had wonderful people who came out and taught everybody how to use it we've been on epic or eclipse since 2006 and the benefits we've been able to see is productivity and how intuitive the software is its able to streamline processes and typically a process will be sometimes less than five steps and that's that's really huge when I came from an environment that was taking anywhere from 10 to 20 steps and I have from a 17-year-old to an 86-year-old using the software and its very user-friendly and very intuitive honestly thank goodness very made the decision to purchase eclipse seriously it tells you customer page short paid something wasn't shipped you know an item still on back order were able to more or less you know see through the report the sales are they buying more are they buying glass whether its one month to the next or in an annual basis so that way we don't have dead stock items that we ordered because we think customers going to buy it, and then it sits there and then its just either a loses value or Williams money because we have to discard if it is a beautiful program that basically lets the business runs pretty much by itself eclipse has a business summary and has important reports which gives you real-time information that's valuable as a business owner and as a manager the information is valuable at its instant Eclipse is a big purchase but its definitely you get you your ROI you get it back pretty quickly so once we started using Eclipse we were able to have a website as sophisticated as Amazon where you're able to look up your order history store your credit card develop different ship to let the customer click an item that they want to purchase online go ahead and let them enter it, and then it sinks to eclipse and from there the system automatically generates the order prints the ticket for shipping to you know pack the product and ship it out probably about thirty percent of our sales comes from the internet so due to that we generate about 500 to 600 new customers a week so we currently we have about maybe 200000 customers in our database its really simple in the sense of just reading and knowing what you want to do what do you want to do and then finding it from the drop-down menu everyone...
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