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Software Support Agreement 1. SCOPE This Software Support Agreement (Agreement) is between Concurrent Systems Inc. Ltd. (CSI) and (Customer) who purchased the support services set out below from Concurrent

How to fill out software support agreement

How to fill out a software support agreement:

1. Begin by entering the date at the top of the agreement form.
2. Provide the name and contact information of the software company or provider.
3. Include the name and contact information of the client or company receiving the software support.
4. Specify the duration of the agreement, whether it is for a fixed term or ongoing support.
5. Clearly define the scope of the support services being provided. This may include technical assistance, bug fixes, software updates, etc.
6. Outline the response time and availability of support, including any limitations or exclusions.
7. Detail the payment terms and any applicable fees for the software support services.
8. Include any provisions regarding termination of the agreement, such as breach of contract or non-payment.
9. Both parties should review the agreement carefully to ensure all terms are understood and agreeable.
10. Sign and date the agreement, with both the software company/provider and the client/company representatives signing.
11. Keep a copy of the signed agreement for each party's records.

Who needs a software support agreement?

1. Companies or individuals who rely on software to run their business processes can benefit from a software support agreement. This can include small businesses, large corporations, educational institutions, government organizations, etc.
2. Software developers or providers who offer support services to their clients should also utilize a software support agreement to define the terms and responsibilities of both parties.
3. Any individual or organization that requires ongoing technical assistance, software updates, and bug fixes for their software would benefit from having a software support agreement in place.

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What is software support agreement?

A software support agreement is a contract between a software vendor and a customer that outlines the level of support and services that will be provided for the software.

Who is required to file software support agreement?

Software vendors are required to file software support agreements with their customers.

How to fill out software support agreement?

To fill out a software support agreement, both parties should carefully review the terms and conditions of the support services and agree on the specifics of the support provided.

What is the purpose of software support agreement?

The purpose of a software support agreement is to define the terms and conditions of the support services to ensure that the software functions properly and meets the customer's needs.

What information must be reported on software support agreement?

The software support agreement must include details of the support services provided, service level agreements, fees, and any additional terms and conditions.