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SU. S. Department of Homeland Security U.S. Customs and Border ProtectionDraft Language Access Plan September 3, 2014Table of Contents CBP Mission Statement ................................................................................................................
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How to fill out draft language access plan

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How to fill out a draft language access plan:

01
Start by identifying the purpose and goals of your language access plan. Determine why it is necessary for your organization to have one.
02
Assess the language needs of your target audience or client base. Conduct surveys or interviews to determine the languages spoken by the individuals you serve.
03
Review any legal requirements or guidelines related to language access. Research federal, state, or local laws that may require your organization to provide language access services.
04
Identify the resources and support needed for implementing a language access plan. This may include budget, staffing, training, and technology requirements.
05
Develop a strategy for providing language access services. Determine the methods you will use, such as interpretation, translation, or bilingual staff, to ensure effective communication with non-English speakers.
06
Establish protocols for language access in different scenarios. Create policies and procedures for accessing language services in various settings, such as client consultations, meetings, or written communication.
07
Define roles and responsibilities for implementing the language access plan. Assign tasks to specific staff members or departments, ensuring clear accountability for providing language services.
08
Set up a system for monitoring and evaluating the effectiveness of your language access plan. Regularly assess the quality and efficiency of your language services and make improvements as needed.
09
Educate staff and stakeholders about the language access plan. Provide training on cultural competency, sensitivity, and effective communication strategies to ensure all individuals involved understand the importance of language access.
10
Periodically review and update your language access plan. As the needs of your organization and target audience change, revise and adapt your plan to better meet those needs.

Who needs a draft language access plan?

01
Organizations or agencies that provide services to individuals with limited English proficiency.
02
Healthcare facilities, including hospitals, clinics, and private practices.
03
Legal institutions, such as law firms, courthouses, and legal aid organizations.
04
Educational institutions, including schools, colleges, and universities.
05
Government agencies and departments at all levels.
06
Nonprofit organizations that serve diverse populations.
07
Businesses aiming to reach diverse customers or expand internationally.
08
Social service organizations that offer assistance to vulnerable populations.
09
Any entity that receives federal funding and must comply with Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on national origin in programs and activities receiving federal financial assistance.
10
Any organization committed to promoting inclusivity and equal access for all individuals regardless of their language proficiency.
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The draft language access plan is a document outlining how an organization will provide language services to individuals with limited English proficiency.
Certain organizations, such as those receiving federal funding, are required to file a draft language access plan.
To fill out a draft language access plan, organizations should include information on the language services they will provide and how they will ensure effective communication with limited English proficient individuals.
The purpose of a draft language access plan is to ensure that organizations are able to effectively communicate with individuals who have limited English proficiency.
Information such as the languages spoken in the community served, the methods of providing language services, and the staff responsible for implementing the plan must be reported on a draft language access plan.
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