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Complaint and Investigation Procedures
The following procedures have been adopted by both the Audit Committee and Israeli Audit Committee of Eleanor Technologies, Ltd. (the Company) to govern the
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How to fill out complaint and investigation procedures

How to fill out complaint and investigation procedures:
01
Start by familiarizing yourself with the organization's complaint and investigation procedures. These are often found in the employee handbook or a dedicated policy document.
02
Carefully read through the procedures to understand the steps involved in filing a complaint and initiating an investigation. Pay close attention to any specific requirements or deadlines.
03
Begin by gathering all relevant information related to the complaint. This may include documents, emails, or any other evidence that supports your case.
04
Use the designated complaint form or template provided by the organization. Fill out all the required fields accurately and provide a clear and concise description of the issue or incident.
05
Attach any supporting documents or evidence to the complaint form. Make sure all attachments are properly labeled and organized.
06
Submit the completed complaint form to the appropriate department or individual within the organization, as specified in the procedures. Follow any additional instructions for submission, such as sending a copy to a designated HR representative.
07
Maintain a copy of the complaint form and all supporting documents for your records. It is also advisable to keep a record of the date and time of submission.
08
Wait for acknowledgement of receipt of the complaint. Depending on the organization's procedures, this may involve receiving a written confirmation or an email notification.
09
Keep communication open with the relevant parties involved in the investigation process. Respond promptly to any requests for additional information or clarification.
10
Cooperate fully with the investigation by providing truthful and accurate information. If required, participate in interviews or meetings related to the complaint.
11
Maintain confidentiality regarding the investigation process and refrain from discussing sensitive information with unauthorized individuals.
12
Stay updated on the progress of the investigation by regularly checking in with the designated point of contact or referring to the organization's procedures for updates.
13
Once the investigation is concluded, await the outcome or decision. This may involve receiving a written report or being notified verbally.
14
Depending on the outcome, comply with any corrective actions or measures outlined in the investigation's findings.
Who needs complaint and investigation procedures?
01
Organizations of all sizes and types, including businesses, non-profit organizations, government agencies, educational institutions, and healthcare facilities, should have complaint and investigation procedures in place.
02
Employees within these organizations who have experienced workplace issues, such as harassment, discrimination, unethical behavior, or other policy violations, may need to avail themselves of the complaint and investigation procedures.
03
It is also relevant for individuals who want to report incidents or concerns related to product quality, customer service, or any other aspect of an organization's operations.
Overall, complaint and investigation procedures are essential for maintaining a fair and respectful work environment, ensuring compliance with legal requirements, and addressing any grievances or issues that may arise within an organization.
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