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Complaints procedure This document is for head teachers and governors This policy was ratified on: September 2014 Implemented on: September 2014 Review date: September 2016 Signed by the Headteacher
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How to fill out complaints procedure - Bassingbourn:

01
Gather all relevant information: Before filling out the complaints procedure form, make sure you have all the necessary details. This may include the date and time of the incident, names of individuals involved, any supporting evidence or documentation, and a clear description of the complaint.
02
Start with personal details: Begin by providing your personal information such as your name, contact information, and any relevant identification numbers or references. Ensure that all details are accurate to avoid any confusion or delays in the process.
03
Describe the complaint: In this section, clearly articulate the nature of your complaint. Use factual language and provide specific details to describe what happened, when it occurred, and who was involved. It is important to be objective and avoid emotional language or exaggerations.
04
Include any supporting evidence: If you have any supporting evidence to strengthen your complaint, such as photographs, emails, or witness statements, make sure to attach them to the complaints procedure form. Clearly label each piece of evidence and provide a brief explanation of its relevance to the complaint.
05
State your desired outcome: Clearly state what you expect as a resolution to your complaint. Whether it is an apology, compensation, or a specific action, make sure to communicate your desired outcome in a concise and respectful manner.
06
Sign and submit: Once you have filled out the complaints procedure form, review it for any errors or omissions. Sign and date the form to acknowledge your submission. Keep a copy for your records and submit the complaint to the designated authority or department as instructed.

Who needs complaints procedure - Bassingbourn:

01
Individuals who have experienced an issue or incident: The complaints procedure - Bassingbourn is relevant for individuals who have encountered a problem, disagreement, or an unsatisfactory experience within the designated area (Bassingbourn). This could be related to services, facilities, behavior of staff or officials, or any other aspect that warrants a complaint.
02
Residents or visitors of Bassingbourn: The procedure applies to both residents and visitors of Bassingbourn, ensuring that anyone affected by a complaint-worthy situation has a means to address their concerns and seek resolution.
03
Anyone seeking accountability and resolution: The complaints procedure - Bassingbourn is for individuals who are seeking transparency, fairness, and a resolution to their complaints. It provides a structured process through which grievances can be properly investigated and addressed, ensuring accountability and improvement within the relevant area.
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Complaints procedure in Bassingbourn is a formal process for individuals to voice their concerns or grievances regarding a certain matter.
Anyone who has a complaint or concern related to a specific issue in Bassingbourn is required to file a complaints procedure.
To fill out complaints procedure in Bassingbourn, individuals need to provide detailed information about the issue, their contact details, and any supporting evidence.
The purpose of complaints procedure in Bassingbourn is to address and resolve any issues or grievances raised by individuals in a fair and impartial manner.
On complaints procedure in Bassingbourn, individuals must report details of the complaint, their contact information, any relevant documents or evidence, and the desired resolution.
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