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Dealing with Difficult Behaviors in Libraries venues Perth 13 July 2015 FOUR POINTS BY SHERATON 707 Wellington Street Perth WA 6000 Tel: (08) 9327 7000 Workshops for library staff WORKSHOP 2015 Fee:
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How to deal with difficult behaviors:

01
Identify the triggers: The first step in dealing with difficult behaviors is to identify the triggers that cause these behaviors. This could be stress, frustration, or a lack of understanding.
02
Remain calm: It's important to remain calm and composed when faced with difficult behaviors. Getting upset or angry will only escalate the situation and make it more challenging to resolve. Take deep breaths and try to stay focused on finding a solution.
03
Practice active listening: When dealing with difficult behaviors, it's crucial to listen actively to the person expressing these behaviors. Show empathy and try to understand their perspective. This will help in finding an appropriate response or solution.
04
Communicate effectively: Effective communication is key in dealing with difficult behaviors. Use clear and concise language, avoid confrontations, and always maintain a respectful tone.
05
Set boundaries: Establishing boundaries is necessary when dealing with difficult behaviors. Clearly communicate what is acceptable and what is not, and make sure both parties understand the consequences of crossing those boundaries.
06
Offer support and assistance: Sometimes, difficult behaviors can stem from underlying issues such as mental health problems or personal struggles. Offer support and assistance where appropriate, and consider involving professionals if necessary.
07
Seek professional help if needed: In some cases, dealing with difficult behaviors may require the intervention of a professional. If the behaviors persist or escalate, it's important to seek guidance from a therapist, counselor, or other healthcare professional.

Who needs dealing with difficult behaviors?

01
Teachers: Teachers often encounter difficult behaviors in the classroom, and it's important for them to know how to handle such situations effectively, ensuring a positive learning environment for all students.
02
Managers and supervisors: It is common for managers and supervisors to encounter difficult behaviors in the workplace. Knowing how to address these behaviors can help maintain a harmonious and productive work environment.
03
Parents and caregivers: Dealing with difficult behaviors is a common challenge for parents and caregivers. Understanding effective strategies can help in fostering healthy relationships and promoting positive behaviors in children.
04
Healthcare professionals: Healthcare professionals, such as doctors and nurses, may encounter difficult behaviors from patients or their families. Having the skills to manage and respond appropriately is crucial for maintaining patient care and satisfaction.
05
Customer service representatives: Customer service representatives often deal with difficult behaviors from frustrated or unsatisfied customers. Knowing how to handle these situations can lead to more positive outcomes and better customer interactions.
06
Law enforcement officers: In their line of work, law enforcement officers frequently encounter difficult behaviors from individuals they interact with. Having the knowledge and skills to de-escalate these behaviors can help maintain safety for all parties involved.
07
Social workers: Dealing with difficult behaviors is a daily occurrence for social workers, as they work with individuals facing various challenges and struggles. Being equipped with effective strategies allows them to provide the necessary support and assistance.
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Dealing with difficult behaviours involves managing and addressing challenging actions or attitudes displayed by individuals.
Anyone who encounters or witnesses difficult behaviours in a professional or personal setting may be required to report and address them.
One can fill out a report on dealing with difficult behaviours by documenting the specific incidents, behaviors observed, and any actions taken to address the situation.
The purpose of dealing with difficult behaviours is to maintain a safe and respectful environment, promote positive interactions, and address any issues that may arise effectively.
Reports on dealing with difficult behaviours should include details of the incident, individuals involved, any witnesses, and any steps taken to address the behavior.
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