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3 Academy Transformation Trust Complaints Procedure 1 Introduction 1.1 Academy Transformation Trust (The Trust) aims to deal positively with all complaints, from

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1. Start by obtaining a copy of the complaints procedure document. This can typically be found on the website of bbristnallhallacademybbattrustbborgbbukb or by requesting it from the relevant department.
2. Read through the complaints procedure carefully to familiarize yourself with the process and any specific requirements or steps that need to be followed.
3. Identify the specific issue or concern that you would like to raise a complaint about. It is important to be clear and concise in describing the problem.
4. Gather any evidence or supporting documentation that is relevant to your complaint. This can include written correspondence, photographs, receipts, or any other relevant information.
5. Follow the designated method for submitting your complaint. This may involve filling out an online form, sending an email, or mailing a physical letter.
6. Clearly and objectively outline the details of your complaint, including the date and time of the incident, any individuals involved, and any specific actions or outcomes that you are seeking.
7. Attach any supporting documentation or evidence to your complaint, ensuring that it is clearly labeled and organized.
8. Double-check your complaint for accuracy and completeness before submitting it. Make sure that all required fields are filled out and that you have included all relevant information.

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