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How to fill out a dodgy call

How to fill out a dodgy call:

1. Gather necessary information: Make sure you have all the relevant details of the call, such as the caller's name, phone number, and purpose of the call. This information will help you fill out the call form accurately.
2. Follow the established process: Every organization may have a different procedure for handling dodgy calls. Familiarize yourself with the company's guidelines and adhere to the specified steps while filling out the call form.
3. Document the conversation: Take detailed notes during the call, noting any suspicious or unprofessional behavior from the caller. Write down the key points discussed, any threats or demands made, and any other important details that can assist in dealing with the call appropriately.
4. Stay calm and professional: It's essential to remain composed throughout the call, maintaining a professional tone even if the caller becomes aggressive or confrontational. Maintain confidentiality and avoid any personal or insensitive comments that may escalate the situation.
5. Consult with a supervisor or team lead: If you feel uncertain or uncomfortable while filling out the dodgy call form, seek guidance from a supervisor or a designated team lead. They can provide assistance and ensure that the form is completed accurately.

Who needs a dodgy call:

1. Customer service representatives: Customer service representatives frequently encounter dodgy calls, as they are the primary point of contact for customers. They need to be prepared to handle such calls professionally and follow the appropriate procedures in filling out the call form.
2. Call center operators: Call center operators receive numerous calls daily, and some of them may be dodgy or fraudulent. They should be trained in identifying and handling such calls, as well as filling out the corresponding forms accurately.
3. Financial institutions: Financial institutions, including banks or credit card companies, often deal with dodgy calls related to fraud or phishing attempts. Employees in these organizations should be familiar with proper call handling techniques and completing relevant forms.
4. Law enforcement agencies: Law enforcement agencies may require information about dodgy calls for investigation purposes. Officers responsible for recording and documenting these calls need to have the necessary skills to accurately fill out the call forms.
5. Telecommunication companies: Telecommunication companies frequently receive reports of dodgy calls from their customers. Their employees should be proficient in identifying these calls, assisting customers, and recording the necessary information in the call forms.

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What is a dodgy call?

A dodgy call is a report or complaint made about a suspicious or questionable activity.

Who is required to file a dodgy call?

Anyone who has knowledge or suspicion of a dodgy activity is required to file a dodgy call.

How to fill out a dodgy call?

A dodgy call can be filled out by providing detailed information about the suspicious activity, including date, time, location, and any other relevant details.

What is the purpose of a dodgy call?

The purpose of a dodgy call is to report suspicious activities and prevent potential fraud, corruption, or wrongdoing.

What information must be reported on a dodgy call?

The information reported on a dodgy call must include details of the suspicious activity, any individuals involved, and any supporting evidence.