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SALISBURY NHS FOUNDATION TRUST PAPER: SFT 2080 TITLE : HANDLING COMMENTS, CONCERNS, COMPLAINTS AND COMPLIMENTS POLICY PURPOSE OF PAPER The purpose of this policy is to ask the Trust Board to ratify
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How to fill out handling comments concerns complaints
How to fill out handling comments concerns complaints:
01
Begin by carefully analyzing the comment, concern or complaint. Read it thoroughly to understand the main issue and identify any specific details or requirements mentioned.
02
Take a professional and empathetic approach when responding to comments, concerns or complaints. Address the person respectfully and ensure that any communication is clear, concise and polite.
03
Evaluate the situation objectively and determine the appropriate course of action. This may involve seeking additional information, consulting with relevant parties, or conducting further investigations if necessary.
04
Offer a prompt response to the comment, concern or complaint. It is important to acknowledge that the issue has been received and that it will be addressed promptly. Provide an estimated timeline for resolution if possible.
05
Gather all relevant information pertaining to the comment, concern or complaint. This may include any previous communication, relevant documents, or supporting evidence that can help in resolving the issue.
06
Formulate a well-thought-out response that addresses the specific concerns raised in the comment, concern or complaint. Be concise, clear and transparent in your communication, providing any necessary explanations, solutions or proposals.
07
Follow up with the person who made the comment, concern or complaint to ensure their satisfaction with the resolution. This may involve seeking feedback, offering additional assistance, or providing updates on the progress of any actions taken.
08
Keep a record of all comments, concerns or complaints received, as well as the actions taken to address them. This will help in identifying trends, improving processes, and ensuring accountability.
Who needs handling comments concerns complaints?
01
Individuals or teams responsible for customer support or engagement.
02
Business owners or managers who want to maintain a positive reputation and customer satisfaction levels.
03
Service providers who rely on word-of-mouth recommendations and repeat business.
04
Organizations or departments focused on quality assurance and continuous improvement.
05
Any individual or organization that values open communication and feedback channels to enhance their products or services.
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What is handling comments concerns complaints?
Handling comments concerns complaints refers to the process of addressing feedback, issues, or grievances raised by customers or stakeholders.
Who is required to file handling comments concerns complaints?
Any individual or organization involved in providing goods or services may be required to file handling comments concerns complaints.
How to fill out handling comments concerns complaints?
Handling comments concerns complaints can be filled out by providing detailed information about the issue or concern, proposed solutions, and contact information.
What is the purpose of handling comments concerns complaints?
The purpose of handling comments concerns complaints is to address and resolve issues raised by customers or stakeholders, improve customer satisfaction, and enhance business processes.
What information must be reported on handling comments concerns complaints?
Information required to be reported on handling comments concerns complaints may include details of the complaint, actions taken to address it, and any follow-up resolutions.
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