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Trolley Complaints Procedure (formal) PUTTING THINGS RIGHT Trolleys responsibilities Trolley is a recreational facility for disabled children, adults, their families, friends and schools. Its aim
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How to fill out complaints procedure - Thomley:

01
Start by obtaining a copy of the Thomley complaints procedure. This can usually be found on their website or by contacting their administration office.
02
Read through the complaints procedure thoroughly, ensuring that you understand each step and the required information to include in your complaint.
03
Begin drafting your complaint by clearly stating the nature of your concern or issue. Provide specific details and any supporting evidence or documentation that may be relevant.
04
Include your personal information, such as your name, contact information, and any other necessary details requested in the complaints procedure.
05
Follow any specific instructions outlined in the procedure, such as who to address the complaint to or any additional forms that need to be completed.
06
Once your complaint is fully completed, review it for accuracy and completeness. Make any necessary revisions or additions before submitting it.
07
Submit your complaint according to the instructions provided in the complaints procedure. This may involve sending it via email, mail, or delivering it in person.
08
Keep a copy of your complaint for your records, including any proof of submission or delivery.
09
Await a response from Thomley regarding your complaint. They may acknowledge receipt of your complaint and inform you of the next steps in their investigation or resolution process.
10
Cooperate and provide any additional information or documentation that Thomley may request during their review of your complaint.

Who needs complaints procedure - Thomley?

01
Individuals who have experienced an issue, concern, or dissatisfaction with the services, programs, or activities provided by Thomley.
02
Parents, guardians, or caregivers of individuals who utilize Thomley's services and wish to express their concerns or make a complaint on behalf of the service user.
03
Participants, visitors, or anyone directly or indirectly involved with Thomley who believes their rights, safety, or well-being have been compromised and wishes to seek resolution through the complaints procedure.
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The complaints procedure at Thomley is a set of guidelines and steps to follow when expressing dissatisfaction or concerns about the services or facilities.
Anyone who has a complaint or concern related to Thomley's services or facilities is required to file a complaints procedure.
The complaints procedure at Thomley can be filled out by contacting the management team directly and providing details of the complaint or concern.
The purpose of the complaints procedure at Thomley is to address and resolve any issues or concerns raised by individuals using their services or facilities.
The complaints procedure at Thomley requires the individual to provide details of the complaint, including the nature of the issue, date, time, and any relevant information.
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