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Guidance and Procedures for Dealing with School Complaints 12 December 2011-Page 2 of 15 Contents Page Number Background 4 Purpose of Complaints Procedure 4 Investigating Complaints 5 Resolving Complaints
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Guidance and procedures are for providing instructions and steps to follow in order to achieve a specific goal or task.
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Guidance and procedures can be filled out by outlining the steps, policies, and protocols in a clear and concise manner, ensuring all necessary information is included.
The purpose of guidance and procedures is to provide structure, consistency, and a reference point for individuals to follow when completing tasks or making decisions.
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