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Aspire Academy Trust Complaints Procedure Statement Date: September 2015 Date of Board Approval: 18.03.2016 Review date: 18.03.2020 Introduction The Aspire Academy Trust prides itself on the quality

How to fill out complaints procedure statement

How to fill out a complaints procedure statement:

1. Start by clearly stating your personal information, including your full name, contact details, and any relevant identification numbers or account information related to the complaint.
2. Provide a concise summary of the issue or problem that prompted you to file a complaint. Be specific and avoid unnecessary details.
3. List any supporting evidence that you have collected, such as documents, photographs, or recordings, that can help strengthen your case.
4. Clearly outline your desired resolution or outcome. State what you expect from the organization or individual you are filing the complaint against.
5. Include any relevant dates and times related to the incident or events leading up to the complaint. This will help establish a timeline of events.
6. If applicable, provide the names of any individuals who witnessed or were involved in the incident. Include their contact information if possible.
7. Sign and date the complaints procedure statement to acknowledge that the information provided is accurate to the best of your knowledge.
8. Keep a copy of the completed statement for your records.

Who needs a complaints procedure statement?

1. Individuals who have experienced a problem or issue with a product, service, or organization and would like to formally file a complaint.
2. Customers who have been unsatisfied with the resolution of a previous complaint and wish to escalate the matter further.
3. Employees who have encountered workplace harassment, discrimination, or other grievances and would like to initiate the complaints procedure within their organization.
4. Individuals who have been affected by a specific incident or event and believe that their rights have been violated, and they want to seek justice and redress through a formal complaints process.

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What is complaints procedure statement?

The complaints procedure statement is a formal document outlining the process for addressing and resolving complaints within an organization.

Who is required to file complaints procedure statement?

Organizations that provide goods or services to the public are typically required to file a complaints procedure statement.

How to fill out complaints procedure statement?

The complaints procedure statement should include details on how complaints can be submitted, who will handle them, and the expected timeline for resolution.

What is the purpose of complaints procedure statement?

The purpose of the complaints procedure statement is to ensure that complaints are handled in a timely and effective manner, ultimately leading to improved customer satisfaction.

What information must be reported on complaints procedure statement?

The complaints procedure statement should include contact information for submitting complaints, details on how complaints will be investigated, and any potential escalation processes.

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