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CUSTOMER FEEDBACK/COMPLAINT FORM Shellharbour City Council is committed to providing a high quality level of service to its customers and the community. We welcome feedback from you as it provides

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How to fill out customer feedbackcomplaint form

How to Fill Out a Customer Feedback/Complaint Form:

01

Start by carefully reading the instructions provided on the form. This will help you understand the purpose of the form and the information required.

02

Begin by providing your personal information such as your name, contact details, and any relevant identification numbers or account numbers requested.

03

Clearly state the reason for your feedback or complaint. Be concise and specific, providing the necessary details without unnecessary elaboration.

04

If there is any specific incident or interaction that led to your feedback or complaint, include the date, time, and location of the incident. Provide as much relevant information as possible to help the recipient understand your situation.

05

Use clear and concise language to describe the issue or problem you experienced. Be objective and avoid using aggressive or offensive language that might detract from the credibility of your feedback/complaint.

06

If applicable, provide any supporting documentation or evidence to substantiate your claim. This can include photographs, receipts, emails, or any other relevant documents.

07

Clearly state your expectations for resolution or the outcome you are seeking. This can include a request for an apology, refund, replacement, or any other resolution you believe is appropriate.

Who Needs a Customer Feedback/Complaint Form:

01

Customers who have had a negative experience with a product or service provided by a company or organization.

02

Customers who want to provide constructive feedback or suggestions for improvement to help a company enhance its products or services.

03

Individuals who have witnessed or experienced behavior or incidents that they believe need to be addressed or reported for the well-being of others or the overall reputation of a company.

Please note that the specific target audience for a customer feedback/complaint form may vary depending on the organization or industry.

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What is customer feedback/complaint form?

The customer feedback/complaint form is a document used by customers to provide feedback or lodge complaints about products or services.

Who is required to file customer feedback/complaint form?

Any customer who has feedback or a complaint about a product or service is required to file the customer feedback/complaint form.

How to fill out customer feedback/complaint form?

Customers can fill out the customer feedback/complaint form by providing their contact information, details of the feedback or complaint, and any supporting information.

What is the purpose of customer feedback/complaint form?

The purpose of the customer feedback/complaint form is to allow customers to communicate their feedback or complaints effectively to the company.

What information must be reported on customer feedback/complaint form?

Customers must report their contact information, details of the feedback or complaint, and any supporting information on the customer feedback/complaint form.

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