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SERVICE LEVEL AGREEMENT THIS AGREEMENT made this day of 20 BETWEEN DETAILS TECHNOLOGIES LIMITED with office address at No 1, Kanji Close, Use II, Abuja (later referred to as the SERVICE PROVIDER)
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What is service level agreement?
A service level agreement (SLA) is a contract between a service provider and a customer that specifies the level of service that is expected.
Who is required to file service level agreement?
Service providers and customers involved in a service agreement are required to file a service level agreement.
How to fill out service level agreement?
To fill out a service level agreement, both parties must clearly define the services to be provided, establish performance metrics, and outline the responsibilities of each party.
What is the purpose of service level agreement?
The purpose of a service level agreement is to ensure that both parties have a mutual understanding of the services that will be provided and the level of service expected.
What information must be reported on service level agreement?
A service level agreement must include details such as service descriptions, performance metrics, timelines, escalation procedures, and remedies for failure to meet agreed-upon service levels.
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