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Hi guys greetings from device today we're on the famous Palm Island to interview the executive housekeeper of the Wonder Austria let's find out more about this profession come with me, I started as a front office agent and I became a front office manager over the years, so it was front officers really my passion, and it was my background and front office you have a huge relationship with housekeeping, and you have to work and hand in hand, so I understood the fun outside it allocating rooms and guest requests, and you know translating it to housekeeping and then having it accomplished just so you can create that Wow experience for guests the first time they walk into your hotel, and they check in but for me, I wanted to understand the flip side of the coin okay I understand you know what I'm saying, and I'm understanding that it gets done at the end of the day but how it gets done I was quite curious about, so I really only wanted to do it for maybe about a year to really gain the experience and then come back but then once I went there you know what's huge team and so many ring parts that you have in the coordination that you need to really master in order to get things accomplished it was amazing, so I decided to stake and so what that's a typical day okay it's coming in by around 8 o'clock I attend our executive meeting with all the executives in the hotel at about 8:30 after that meeting I'll take all the information that was discussed to my supervisors and my assistant managers, and we'll go ahead and discuss you know because they're broken down by floors so who's taking care of which guests and what needs to be done, so we'll discuss that they'll go up on the floor, and then I'll check with my coordinators as well as my laundry team just make sure we have enough linen I'll do walks of the rooms the public areas just to make sure the quality is of they are elevating is being consistent throughout the entire hotel I'll also walk the employee facing areas their pantries and whatnot just to make sure everything's organized, and then I'll come down making sure that you know the rooms that are actually vacant are being cleaned in a specific timeframe because we clean throughout the entire day our stay overs as well as our checkups then I'll start with my administrative duties contacting suppliers and different contractual people that we deal with just make sure whatever I've ordered is actually coming samples that I need to look at is coming in as well and just make sure that if the operations go smoothly how's your gym instructor I'm the executive housekeeper under me there are two housekeeping managers one assistant manager two administrative assistants three coordinators nine supervisors 52 room attendant 16 public area and a store person and the food you report I report to the director of operations what's the most challenging part of your job I would sometimes say the relationship between suppliers and myself I'm a very timely person I like...
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