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Call Handling Best Practice Guidelines 1 OM20 Version 1.02 Introduction EDUC aims to provide the highest quality services to support the delivery of a full range of urgent care for the NHS in its
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What is call handling best practice?
Call handling best practice refers to the guidelines or procedures that are considered the most efficient and effective in managing phone calls and providing satisfactory customer service.
Who is required to file call handling best practice?
Any organization or company that deals with handling phone calls and providing customer service should follow call handling best practices.
How to fill out call handling best practice?
Call handling best practices can be filled out by developing a set of guidelines or procedures based on industry standards and best practices.
What is the purpose of call handling best practice?
The purpose of call handling best practice is to ensure that phone calls are managed efficiently, customers are provided with satisfactory service, and issues are resolved in a timely manner.
What information must be reported on call handling best practice?
Information that should be reported on call handling best practice includes procedures for answering calls, transferring calls, resolving customer issues, and documenting call information.
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