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V9 Assurance Administrators Guide DOCUMENTATION Phone: 01981 590410 Fax: 01981 590411 Email: information praceng.com CHANGE HISTORY ORIGINAL DOCUMENT AUTHOR: MICHELLE HARRIS JAN 2010 AUTHOR MICHELLE
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What is documentation - zendesk?
Documentation - zendesk refers to the process of keeping records or writing down information related to customer support interactions and issue resolutions using the Zendesk platform.
Who is required to file documentation - zendesk?
All customer support representatives and agents using Zendesk are required to file documentation for each customer interaction.
How to fill out documentation - zendesk?
To fill out documentation on Zendesk, agents need to log in to their account, navigate to the ticket or customer interaction in question, and input relevant details and updates.
What is the purpose of documentation - zendesk?
The purpose of documentation in Zendesk is to maintain a record of customer interactions, issue resolutions, and communication history, ensuring transparency and accountability.
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Documentation on Zendesk should include details of the customer inquiry, agent response, issue resolution, follow-up actions, and any other relevant information.
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