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STATE OF MONTANA DEPARTMENT OF PUBLIC HEALTH & HUMAN SERVICES PHHSDDP200 (Rev 04/98) AGENCY CODE: 6901 REQUEST FOR CLARIFICATIONIINTERPRETATION. . Name and Title: Janis Console Name and Title Dam
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How to fill out written request cx follow-up

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01
To fill out a written request for CX follow-up, start by including your contact information at the top of the document. This should include your name, phone number, email address, and any other relevant details.
02
Next, address the request to the appropriate party. This could be a customer service manager, a designated CX representative, or another individual responsible for handling customer feedback.
03
In the body of the request, clearly state the purpose of your follow-up. Let the recipient know that you have a specific concern, question, or complaint about a recent customer experience and that you are seeking their assistance in resolving the issue.
04
Provide as much detail as possible about the specific incident or interaction that prompted your follow-up request. Include the date, time, and location of the interaction, as well as the names of any employees or representatives involved.
05
Clearly articulate your expectations for the follow-up. Whether you are seeking a resolution, an explanation, or simply additional information, make sure the recipient understands what you are hoping to achieve through this request.
06
Offer any supporting documentation or evidence that may be relevant to your request. This could include screenshots, receipts, or any other records that support your account of the incident.
07
Express your preferred method of follow-up communication. This could be via email, phone call, or an in-person meeting. Make sure to include the best contact information for reaching you.
08
Finally, sign and date the written request. This adds a level of professionalism and formality to the document.

Who needs written request CX follow-up?

01
Anyone who has had a negative customer experience and wants to voice their concerns or seek a resolution.
02
Customers who have encountered a specific issue that requires attention from the company's customer service or CX team.
03
Individuals who prefer a written form of communication and believe that a written request will be the most effective way to address their concerns.
04
Consumers who have been promised a follow-up or resolution by a company representative and want to ensure that their concerns are not forgotten or overlooked.
05
Those who want to provide feedback or suggestions to a company regarding their customer experience, regardless of whether the experience was positive or negative.
Remember, a written request for CX follow-up should be clear, concise, and include all necessary details and documentation to help resolve the issue at hand.
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