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FEEDBACK AND COMPLAINTS POLICY March 2014Document Information TitleWorkSafe New Zealand Feedback and Complaints PolicyVersion1.2 (minor updates to links, references)Approved byWorkSafe New Zealand
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How to Fill Out Feedback and:

01
Start by clearly stating your purpose for providing feedback. Whether it is to express appreciation, provide constructive criticism, or suggest improvements, clearly communicate your intention.
02
Use specific examples and details to support your feedback. Instead of vague statements, provide specific instances or situations that illustrate your points effectively.
03
Be objective and constructive in your feedback. Avoid personal attacks or offensive language. Instead, focus on the behavior or performance you are addressing and provide suggestions for improvement.
04
Use a respectful and professional tone throughout your feedback. Remember that the purpose is to help and support the recipient, so maintain a positive and encouraging approach.
05
Proofread your feedback before submitting it. Ensure that your message is clear, concise, and free from any grammatical or spelling errors. This will help to convey your message effectively.

Who Needs Feedback and:

01
Employees: Feedback is crucial for employees as it helps them understand their performance, strengths, and areas for development. It allows them to grow professionally and make improvements in their work.
02
Managers: Feedback is essential for managers to enhance their leadership skills and guide their teams effectively. It helps them identify areas where they can provide support, recognition, and opportunities for growth to their employees.
03
Students: Feedback is necessary for students to assess their progress, understand their strengths and weaknesses, and make adjustments in their learning strategies. It enables them to excel academically and develop essential skills.
04
Business Owners: Feedback is valuable for business owners to understand customer satisfaction, identify areas for improvement, and make informed decisions for the growth of their business. It helps them gauge customer needs and preferences.
05
Service Providers: Feedback is crucial for service providers as it helps them evaluate the quality of their services, identify areas for improvement, and ensure customer satisfaction. It assists them in delivering better services and meeting customer expectations.
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Feedback is a process of providing constructive criticism or praise about the services or products offered.
Any individual who has interacted with the services or products and wishes to provide their opinion or experience.
Feedback can be filled out through online surveys, email responses, or in-person feedback forms.
The purpose of feedback is to improve the quality of services or products by identifying areas of improvement.
Feedback should include details about the experience, suggestions for improvement, and overall satisfaction level.
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