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Call Guide & Objection Handling TechniquesIntroduction No one enjoys making cold calls the chance of rejection is large and the chance of success is minimal. There are many reasons to avoid making
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What is call guide amp?
Call guide amp is a tool designed to assist call center agents in providing consistent and accurate information to customers during phone calls.
Who is required to file call guide amp?
Call center operators or managers are required to file call guide amp.
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Call guide amp should be filled out by providing relevant information, scripts, and prompts that agents can refer to during customer calls.
What is the purpose of call guide amp?
The purpose of call guide amp is to ensure that call center agents can provide customers with accurate and consistent information, improving customer satisfaction and the overall efficiency of the call center.
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Call guide amp should include information on product details, company policies, troubleshooting steps, and FAQs.
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