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Cisco Co-manager Call Detail Record Definition
This document describes the format and logic of the call detail records (CDR's) generated by the
Cisco Co-manager system. An integration partner can
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How to fill out cisco callmanager call detail
How to fill out Cisco CallManager call detail:
01
Open the Cisco CallManager application on your computer or access it through a web browser.
02
Navigate to the call detail section in the application. This may be labeled as "Call Records," "Call Log," or something similar.
03
Select the specific call for which you want to fill out the call detail.
04
Look for input fields such as caller's name, phone number, call duration, call start time, call end time, and any additional information required by your organization.
05
Enter the caller's name in the designated field. Ensure it is accurate and complete.
06
Input the caller's phone number in the appropriate field. Double-check the number for accuracy.
07
Fill in the call duration by entering the start time and end time of the call. You may need to use a specific format or select the time from drop-down menus.
08
Provide any other relevant information as requested, such as the purpose of the call or any notes related to the conversation.
09
Review the filled-out call detail form for any errors or missing information.
10
Save or submit the call detail form, depending on the specific instructions provided by your organization or system.
Who needs Cisco CallManager call detail?
01
System administrators: Cisco CallManager call detail is essential for system administrators responsible for managing and troubleshooting call activity within the Cisco CallManager system. It allows them to track and analyze call records, identify any issues, and optimize the system's performance.
02
Managers and supervisors: Call detail can provide valuable insights for managers and supervisors who need to monitor employee phone usage, track call volumes, and assess the productivity of individuals or teams. It helps them make informed decisions and identify areas that may require additional training or support.
03
Compliance and legal teams: Call detail is often necessary for compliance and legal purposes. It allows these teams to verify call activities, ensure adherence to regulations, and efficiently respond to legal inquiries or disputes. Call detail can be crucial evidence in case of investigations or legal proceedings.
04
Billing and finance departments: Call detail assists billing and finance departments in accurately charging clients or customers for phone services. It provides clear documentation of the duration, time, and other relevant information needed for invoicing or calculating call costs.
05
Human resources: HR departments may require call detail to investigate employee grievances or allegations, monitor communication between employees or with external parties, and ensure adherence to company policies and procedures.
06
IT support staff: Call detail can be valuable for IT support staff who need to troubleshoot network or phone system issues. Analyzing call records can help identify potential network bottlenecks, call quality problems, or other technical issues that may affect the overall performance of the Cisco CallManager system.
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What is cisco callmanager call detail?
Cisco CallManager Call Detail records all the call activities and details within a Cisco CallManager system.
Who is required to file cisco callmanager call detail?
The administrators or users responsible for managing the Cisco CallManager system are required to file the call detail.
How to fill out cisco callmanager call detail?
Cisco CallManager call detail can be filled out by accessing the reporting tools within the CallManager system and generating the necessary reports.
What is the purpose of cisco callmanager call detail?
The purpose of Cisco CallManager call detail is to keep a record of all call activities for monitoring, analysis, and billing purposes.
What information must be reported on cisco callmanager call detail?
The call detail report must include information such as caller ID, call duration, call start time, call end time, call type, and call destination.
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