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Sterling Call Center and Sterling Store Deployment Guide Fix Pack 9.1.0.1 IBM Corporation 2011 1 Copyright This edition applies to the 9.1 Version of IBM Sterling Call Center and IBM Sterling Store
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Sterling Call Center is a tool used for managing customer service calls and inquiries.
Companies or organizations that handle a high volume of customer service calls may be required to use Sterling Call Center.
Sterling Call Center can be filled out by inputting relevant customer information, call details, and resolution notes.
The purpose of Sterling Call Center is to streamline customer service operations and improve customer satisfaction.
Information such as caller details, call duration, reason for call, and resolution status must be reported on Sterling Call Center.
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