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AES Open CTI Adapter for Salesforce User Document Version 1.0Table of Contents About the Document ....................................................................................................................................
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Make sure you have the necessary login credentials for the AES Open CTI Adapter.
02
Open the Salesforce platform and navigate to the App Launcher.
03
Search for 'AES Open CTI Adapter' in the App Launcher.
04
Click on the 'AES Open CTI Adapter' to open it.
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On the AES Open CTI Adapter page, click on the 'Fill out' option.
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Who needs aes open cti adapter?

01
The AES Open CTI Adapter is needed by businesses or individuals who use the Salesforce platform and want to integrate their phone system with it.
02
Sales teams, customer service representatives, and contact center managers can greatly benefit from AES Open CTI Adapter as it allows them to make and receive calls directly from within Salesforce.
03
It simplifies call management, improves efficiency, and provides a complete view of customer interactions.
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The AES Open CTI Adapter is a tool that allows businesses to integrate the AES Compliance Manager with their existing customer relationship management (CRM) system.
Businesses involved in exporting goods from the United States are required to file AES Open CTI Adapter to ensure compliance with export regulations.
To fill out AES Open CTI Adapter, businesses need to install the adapter software and configure it to sync data between the AES Compliance Manager and their CRM system.
The purpose of AES Open CTI Adapter is to streamline the export compliance process by integrating export data directly into the company's CRM system.
Information such as the Exporter of Record, Ultimate Consignee, Commodity Description, Quantity, Value, and ECCN or Schedule B number must be reported on AES Open CTI Adapter.
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