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Chapter Customers Services and Influencing Factors 4.1 IntroductionRetail banking in India has seen a dramatic change over the years. It has evolved from a time when the mindset of a traditional middle
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Step 1: Begin by gathering all necessary information about the customer, such as their name, contact details, and any previous interactions they may have had with the company.
02
Step 2: Identify the customer's reason for reaching out to customer service and make sure to listen actively to understand their needs.
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Step 3: Offer solutions or assistance based on the customer's inquiry. If necessary, escalate the issue to a higher level of customer support.
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Step 4: Document the customer's interaction and any actions taken to resolve their query.
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Step 5: Follow up with the customer to ensure their satisfaction and address any further concerns they may have.

Who needs customers services and?

01
Customers who have questions or concerns about a product or service.
02
Customers who are facing technical difficulties or need assistance with troubleshooting.
03
Customers who want to inquire about their account status, billing information, or make changes to their existing service.
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Customers who have complaints or feedback about their experience with the company.
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Customers who need help navigating through a company's website or online platform.
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Customers services and refers to the support and assistance provided to customers before, during, and after a purchase or use of a product or service.
All businesses that provide products or services to customers are required to have a customer service department and file customer service reports.
To fill out customer services reports, businesses typically track customer interactions, issues, resolutions, and feedback using a customer relationship management (CRM) system.
The purpose of customers services and is to ensure customer satisfaction, loyalty, and retention by providing excellent support and resolving any customer issues or concerns.
Customer service reports may include metrics such as response time, resolution rate, customer satisfaction scores, and feedback from customer interactions.
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