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Competency Checklist Medical Assistants Page 1 of 7 Employee Names: Supervisor: MA certification or ABR OE Patient Relations Prompt, courteous, and helpful (ex. good morning, evening, how may I help
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Begin by reading the prompt carefully to understand what is being asked.
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Take a moment to think about the best approach to address the prompt.
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Start by introducing yourself or greeting the person you are addressing.
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Use polite and respectful language throughout your response.
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Break down your response into clear and concise points.
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Provide helpful and relevant information to address the prompt.
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Consider the tone of your response and ensure it remains courteous and helpful.
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End your response with a summary or conclusion that wraps up your points.
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Proofread your response for any errors before submitting or sending it.

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Prompt courteous and helpful means responding quickly, politely, and with assistance.
Any individual or organization that is providing a service or assistance to others.
Prompt courteous and helpful can be filled out by responding promptly, being polite, and offering assistance.
The purpose of prompt courteous and helpful is to ensure that individuals or organizations are providing timely and polite assistance to others.
The information reported on prompt courteous and helpful includes the details of the assistance provided, the timeline of response, and the level of politeness shown.
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