
FL ACAP Inquiry/Complaint Form 2016 free printable template
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Hi my name is Nichole Benson I'm an attorney with the Maryland law group, and today I'm going to talk to you about filing a consumer complaint with the state of Florida if you have an insurance claim for your home or your business that hasn't been properly taken care of by your insurance company if you are struggling with an insurance claim you have damage to your property, and you're frustrated you can do three different things one of them is contact an attorney who can talk to you about your legal rights about going to courts the other is filing a civil remedy notice with the Department of Insurance telling the insurance companies what failures they've done to act in good faith, but the third one is an option that is very simple that anyone who has problem with their insurance company can do it doesn't require an attorney, and it puts the Department of Financial Services that's who governs the Department of Insurance here in the state of Florida on notice of what's going on so if you have a problem if you think maybe this is happening to some other people the only way the folks in Tallahassee are going to know about what's going on is that everyone files a consumer complaint, and it's very easy to do there's a couple ways to do it, but I want to take this time to go over it with you because the website is not as user-friendly as it could be so if you don't have a computer you can call the consumer helpline their numbers one eight seven six nine three two five three six all right now in order to file a consumer complaint with the Department of Financial Services you need to go to the website called my Florida CFO dot-com that's your chief financial officers website here I am on the website but as you'll notice there's no a or cut for you to file a consumer complaint like I think there should be, but there is under find a service it's a citizen resource and consumer protection you want to click on consumer protection and then the choices the first choice is consumer assistance this is where you go to file and insurance claim dispute with your property insurance company you're going to go to consumer help online click here it's under help, and now you have choices you can request assistance and there's also the Florida mediation program that we will have a future blog about but for today we're going to go to request insurance assistance and this tells you what you're going to need to provide in order to have a response from the department of consumer services you're going to need your policy number and the full name of your insurance company this is very important because some insurance companies and very similar names sometimes you may have changed insurance companies, and you're thinking of a former company you also need your claim number if you have it, and you're going to put together a paragraph about your concerns now this is a public record, so you want to make sure that what you're putting in here is something that you're comfortable...
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