Get the free Live Web Chat Pilot - Oakland County
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Oakland County Department of Information Technology Project Scope and Approach Project Name: Live Web Chat Pilot Project ID: D10192LC Leadership Group: Land Leadership Group Department: Economic Dev
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How to fill out live web chat pilot
How to fill out live web chat pilot
01
Step 1: Open the live web chat interface on your website.
02
Step 2: Enter the necessary customer information in the appropriate fields.
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Step 3: Start the conversation by greeting the customer and introducing yourself.
04
Step 4: Listen carefully to the customer's query or problem.
05
Step 5: Provide relevant information or assistance in a clear and concise manner.
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Step 6: Use live chat features like canned responses or shortcuts for quick and efficient communication.
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Step 7: Keep the conversation professional and friendly at all times.
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Step 8: Always ensure prompt and timely responses to the customer's messages.
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Step 9: If necessary, transfer the chat to a higher-level support agent or supervisor.
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Step 10: Before ending the chat, summarize the conversation and ask if the customer needs any further assistance.
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Step 11: Thank the customer for using the live web chat service and end the conversation politely.
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Any website or business that values effective and efficient communication with their customers.
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