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SMALL BUSINESS RETIREMENT PLANS Client Calls Recall Prep (you or your assistant) 1. Identify clients, generally age 40+, who have self-employment income themselves or have spouses with small businesses.
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Begin by greeting the client and introducing yourself.
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Listen attentively to the client's needs and concerns.
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Ask relevant questions to gather necessary information.
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Take note of important details provided by the client.
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Offer solutions or suggestions based on the client's requirements.
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Provide clear and concise explanations of any processes or procedures.
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Address any doubts or queries the client may have.
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Summarize the call and confirm the next steps.
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Thank the client for their time and express willingness to assist further if needed.
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End the call with a polite farewell.

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