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ORACLE DAT A SHEET Oracle Service Cloud Web Customer Service reputation for excellent customer service can differentiate your brand and drive revenue. Oracle helps you earn that reputation by transforming your
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Who needs web customer service?

01
Businesses that have an online presence and provide products or services to customers through a website.
02
Customers who have questions, concerns, or issues related to the products or services offered by a business.
03
Individuals who require assistance or support in navigating the website or using specific features.
04
People who want to provide feedback or suggestions for improvement.
05
Companies looking to build and maintain strong relationships with their customers.
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Web customer service is a form of customer support that is provided online through a website or app.
Businesses that offer products or services online are typically required to provide web customer service.
Web customer service can be filled out by setting up an online chat system, email support, FAQs section, or providing a contact form on the website.
The purpose of web customer service is to assist customers with inquiries, issues, and provide support in a timely and efficient manner.
Information that must be reported on web customer service includes contact information, product or service details, order information, and return policies.
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