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COMPLAINTS POLICY & PROCEDURE Last Review: December 2015 Approved by Governors: October 2012 Next Review: December 2017 Vision Loreto College is centered in God, rooted in Christ and animated by the
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01
Understand the purpose and importance of having a complaints policy and procedure.
02
Review any existing policies and procedures in your organization.
03
Identify the key components of a complaints policy and procedure.
04
Determine the process for submitting and documenting complaints.
05
Establish guidelines for addressing and resolving complaints.
06
Define roles and responsibilities of individuals involved in the complaints process.
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Create a user-friendly format for the complaints policy and procedure document.
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Regularly review and update the complaints policy and procedure as needed.

Who needs complaints policy amp procedure?

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Organizations of any size and nature that deal with customer or stakeholder feedback.
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Companies that want to establish a structured approach to addressing complaints.
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Institutions that need to comply with legal or regulatory requirements related to complaints handling.
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Businesses that value customer satisfaction and want to improve their services based on feedback.
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Any entity that aims to maintain transparency and accountability in dealing with complaints.
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Complaints policy amp procedure outlines the process for addressing and resolving complaints within an organization.
All employees and stakeholders of an organization are required to follow and file complaints policy amp procedure.
To fill out complaints policy amp procedure, individuals must follow the guidelines and instructions provided in the document.
The purpose of complaints policy amp procedure is to ensure complaints are properly addressed and resolved in a timely manner.
Complaints policy amp procedure must include details of the complaint, individuals involved, steps taken to address the complaint, and resolution.
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