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SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE BANKING SECTOR IN KENYA SUBMITTED BY: PITTA MARTHA AWU OR D61/75235/2009 A RESEARCH PROJECT PRESENTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR

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What is service quality and customer?

Service quality refers to the level of customer service provided by a business. Customer satisfaction is important for retaining customers and building a positive reputation.

Who is required to file service quality and customer?

Businesses that provide goods or services to customers are required to file service quality and customer reports.

How to fill out service quality and customer?

Service quality and customer reports can be filled out online or submitted through a designated form provided by the regulatory agency.

What is the purpose of service quality and customer?

The purpose of service quality and customer reports is to ensure that businesses are meeting the needs and expectations of their customers.

What information must be reported on service quality and customer?

Information such as customer satisfaction scores, response times, and number of complaints may need to be reported on service quality and customer.

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