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Grievances and Complaints: What Hospitals Should Know About the CMS and Joint Commission, DNS Standards and OCR DATE OVERVIEW Thursday, June 1, 2017 9:00 a.m. 10:45 a.m. (CST) If a CMS surveyor showed
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Start by gathering all necessary information regarding the grievance or complaint.
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Identify the correct person or department to address the issue.
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Clearly and concisely describe the problem or concern in writing.
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Grievances and complaints are formal expressions of dissatisfaction or concern about a specific issue or situation.
Anyone who has a complaint or grievance that needs to be addressed is required to file grievances and complaints.
Grievances and complaints can usually be filled out by completing a form provided by the organization or institution receiving the complaint.
The purpose of grievances and complaints is to provide individuals with a way to address issues or concerns that they may have in a formal and organized manner.
Grievances and complaints typically require information such as the nature of the complaint, relevant dates, any supporting documentation, and contact information of the person filing the complaint.
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