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1 Grievance Reparation Policy 2 Table of Contents 1. Introduction 2. Applicability 3. Objective 4. Registration and Escalation of Complaints 4.1. Registration 4.1.1. Domestic Retail Customers 4.1.2.
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Read the grievance redressal policy carefully to understand the requirements.
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Follow the instructions provided in the policy for each section or point that needs to be addressed.
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Who needs grievance redressal policy?

01
Organizations and businesses that want to establish a fair and transparent system for addressing grievances from their employees, customers, or stakeholders.
02
Employees or individuals who want to bring their concerns or complaints to the attention of the organization they are associated with.
03
Customers who have experienced any kind of dissatisfaction or problem with a product or service provided by an organization.
04
Stakeholders who want a mechanism to address any grievances they may have with the organization or its actions.
05
Government agencies or regulatory bodies that require organizations to have a grievance redressal policy in place.
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Grievance redressal policy is a mechanism for addressing and resolving complaints or grievances within an organization.
All organizations are required to have a grievance redressal policy in place.
To fill out a grievance redressal policy, one must outline the grievance procedure, steps for reporting grievances, and responsibilities of parties involved.
The purpose of grievance redressal policy is to provide a fair and transparent process for resolving complaints and disputes within an organization.
Information such as the grievance procedure, contact details of grievance officer, timelines for complaint resolution, and escalation process must be included in the grievance redressal policy.
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