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Good Communication & Customer Service Basics Brought to you by Human Resources and Information Services & Resources Presentation Contents Principles of Good Communication Telephone Guidelines Voice
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Email etiquette and customer service refers to the proper way to communicate with customers via email.
All employees who handle customer emails are required to follow email etiquette guidelines.
To fill out email etiquette and customer service guidelines, employees should adhere to best practices such as using professional language, responding promptly, and addressing customer concerns effectively.
The purpose of email etiquette and customer service is to ensure that customers receive timely and professional responses to their inquiries, complaints, or feedback.
Information such as the email address of the customer, the date and time of the email, the nature of the inquiry, and the response provided must be reported on email etiquette and customer service forms.
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