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IMPROVING CUSTOMER AUTHENTICATION David Lott, Payments Risk Expert Retail Payments Risk Forum Working Paper Federal Reserve Bank of Atlanta April 2015 Abstract: Authenticating the parties in a payment
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01
Step 1: Start by understanding the existing customer authentication process.
02
Step 2: Identify the areas where customer authentication can be improved.
03
Step 3: Determine the right technology or tools to implement the improvements.
04
Step 4: Communicate the changes to the relevant team members or departments.
05
Step 5: Test the new customer authentication process thoroughly before implementation.
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Step 6: Roll out the improved customer authentication process to all users.
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Step 7: Continuously monitor and evaluate the effectiveness of the new process.
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Step 8: Make necessary adjustments or updates to further enhance customer authentication.

Who needs improving customer auformntication?

01
Organizations that handle sensitive customer data and want to enhance security.
02
Companies with online platforms or apps that require user authentication.
03
Financial institutions where protecting customer accounts and transactions is crucial.
04
E-commerce businesses that want to prevent fraudulent activities.
05
Government agencies dealing with sensitive information and citizen identification.
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Improving customer authentication is the process of enhancing the security measures used to verify the identity of customers.
Financial institutions and online services that handle sensitive customer information are required to implement improving customer authentication.
Improving customer authentication can be filled out by implementing stronger password requirements, implementing two-factor authentication, and regularly updating security protocols.
The purpose of improving customer authentication is to protect customer data, prevent fraud, and increase overall security.
Improving customer authentication may require reporting on the methods used to verify customer identity, the frequency of authentication, and any security breaches or attempted breaches.
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