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Customer Service Specialist/Receptionist Certificate of Completion (CC) Planning Guide 20162017 Revised 3/13/2017 Program Information Program Description Length of Program: 19 Credits Completion Award:
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Companies and organizations hiring for customer service specialist/receptionist positions.
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Businesses that have a high volume of customer interactions and need someone to handle inquiries, resolve issues, and provide exceptional service.
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A customer service specialist receptionist is a professional who handles customer inquiries, resolves complaints, and assists with general office duties such as answering calls and scheduling appointments.
Customer service specialists or receptionists who are employed in customer-facing roles may be required to file reports related to their interactions with customers.
To fill out a customer service specialist receptionist report, one must document details of customer interactions, issues resolved, and any follow-up actions taken.
The purpose of a customer service specialist receptionist is to provide excellent customer service, address customer concerns, and maintain a positive image of the company.
Information such as customer complaints, inquiries, feedback, and resolutions must be reported on a customer service specialist receptionist report.
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