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Customer Service Specialist/Receptionist Certificate of Completion (CC) Planning Guide 20162017 Revised 3/13/2017 Program Information Program Description Length of Program: 19 Credits Completion Award:
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Who needs customer service specialistreceptionist?
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Companies and organizations hiring for customer service specialist/receptionist positions.
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Businesses that have a high volume of customer interactions and need someone to handle inquiries, resolve issues, and provide exceptional service.
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What is customer service specialistreceptionist?
A customer service specialist receptionist is a professional who handles customer inquiries, resolves complaints, and assists with general office duties such as answering calls and scheduling appointments.
Who is required to file customer service specialistreceptionist?
Customer service specialists or receptionists who are employed in customer-facing roles may be required to file reports related to their interactions with customers.
How to fill out customer service specialistreceptionist?
To fill out a customer service specialist receptionist report, one must document details of customer interactions, issues resolved, and any follow-up actions taken.
What is the purpose of customer service specialistreceptionist?
The purpose of a customer service specialist receptionist is to provide excellent customer service, address customer concerns, and maintain a positive image of the company.
What information must be reported on customer service specialistreceptionist?
Information such as customer complaints, inquiries, feedback, and resolutions must be reported on a customer service specialist receptionist report.
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