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CUSTOMER COMMUNICATION CASE STUDY well-known media conglomerate recently had a serious incident when one of their customer service representatives changed a customers name from John Smith to A!whole
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A communication case study is a detailed analysis of a communication problem or scenario to identify solutions and best practices.
Typically, communication professionals, researchers, and students are required to file communication case studies.
To fill out a communication case study, one must outline the communication challenge, research relevant information, and propose effective strategies.
The purpose of a communication case study is to provide insights into effective communication practices and lessons learned from real-life scenarios.
Information such as the communication challenge, strategies implemented, results achieved, and lessons learned must be reported on a communication case study.
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